Refund policy

Refund & Return Policy

We want you to be happy with your Toteline purchase. If something isn't right, here's how we can help:

Damaged or defective items
Contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund.

Change of mind
Returns are accepted within 30 days of delivery, provided the item is unused and in its original condition. The buyer is responsible for return shipping costs.

Refund processing
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

To start a return or ask about eligibility, contact us with your order number via our Contact page.

Last updated: August 2026